When the mirror shatters: governing through disruption

 

Overview

What happens when the gap between what an organisation promises and what it delivers becomes impossible to ignore?

In her book When the Mirror Shatters, Dr Jacki Johnson draws on executive leadership experience, boardroom insight, major corporate failures, and research into ASX200 companies to challenge directors and executives to move beyond compliance, corporate rhetoric and good intentions towards genuine stakeholder value creation.

This is not another ESG book. It is a practical and evidence-based examination of leadership, governance, culture, risk, accountability and strategy, and why organisational promises can break when incentives, systems and accountability are misaligned.

Using examples including HIH Insurance, Rio Tinto, The Star Entertainment Group, Qantas, the Banking Royal Commission and the Christchurch earthquakes, Johnson shows that organisational failure is rarely caused by bad people alone. It often emerges from systemic weaknesses, leadership blind spots and fragmented accountability.

This webinar will explore what directors can do to recognise warning signs, test whether stakeholder promises are being delivered in practice, and strengthen governance before trust, legitimacy and value are damaged.

Dr Jacki Johnson

Dr Jacki Johnson is a passionate leader, facilitator and speaker on strategy, governance and the role business can play in building a more resilient and sustainable future. As former CEO of IAG New Zealand during the Christchurch earthquake recovery, Jacki operated at the centre of one of the country’s most complex stakeholder environments. She also served as President of the Insurance Council of New Zealand, working closely with Government, regulators and EQC on response and recovery settings, and chairing the Christchurch Recovery Chief Executives’ Forum.

Jacki is the Managing Director of her consultancy practice, Focusing Moments, which helps leaders align strategy, incentives, and stakeholder expectations to drive sustainable performance and protect reputation. Her leadership has been recognised on both sides of the Tasman, including being named NZ Herald Business Leader of the Year in 2016 and receiving the Australia and New Zealand Institute of Insurance and Finance (ANZIIF) Lifetime Achievement Award in 2022. Jacki is a board director of a mutual bank and a Research Associate at the University of Wollongong, where she completed her PhD. Jacki also holds an Executive MBA from AGSM, UNSW, a Graduate Diploma in Safety Science from UNSW, and a Bachelor of Applied Science in Occupational Therapy from the University of Sydney.

Kirsten (KP) Patterson (facilitator)

CMInstD

Kirsten Patterson MNZM (known as KP) is the Chief Executive of the Institute of Directors and is a Chartered Member of the IoD. In 2025 she was awarded the New Zealand Royal Honour, Member of the New Zealand Order of Merit (MNZM) for services to governance and women.  She is a qualified lawyer and a Distinguished Fellow of the Human Resources Institute of New Zealand, a former chair of the Global Network of Directors Institutes (GNDI), and a member of the New Zealand External Reporting Advisory Panel (XRAP).  She serves on the Boards of the mental health charity, Voices of Hope, is Chair of the Brian Picot Ethical Leadership Advisory Board at Victoria University in Wellington and an Ambassador for the Wellington Women’s Homeless Trust. 

A strong advocate of diversity, KP is a member of Global Women New Zealand and was one of the founding members of Global Women’s ‘Champions for Change’, a group of senior executives and directors who commit to diversity in the workplace. KP was the founder and is Executive Sponsor for Chapter Zero New Zealand – the New Zealand Chapter of the World Economic Forum’s Climate Governance Initiative - hosted by the IoD NZ to mobilise, connect, educate and equip directors and boards to make climate-smart governance decisions, thereby creating long term value for both shareholders and stakeholders. 

Additional information

Should you have any dietary, mobility, cultural or other requirements, you can let us know on the registration form.

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Contact

Carla Britz
National Events Executive
+64 27 223 2802
carla.britz@iod.org.nz  

Our sponsors

The Institute of Directors acknowledges the generous support of national partners and sponsors